Refund Policy

Thank you for choosing Speewah Gardens! We are dedicated to providing you with the highest quality Rhizomes and great customer service. To ensure clarity and satisfaction, please review our refund policy below.

Genuine Problem Returns

We strive to deliver healthy and thriving Rhizomes to your doorstep. However, if you encounter a genuine issue with your order, such as Rhizomes arriving seriously damaged, we are here to help. Please follow these steps:

1. Report the Issue: Contact us within 48 hours of receiving your order at enquiries@speewahgardens.com.au or contact 0487720675.  Provide your order number and detailed photos of the affected Rhizomes.
2. Assessment: We will assess the photos and information you provide to determine the best course of action.
3. Resolution: If your Rhizomes are found to be seriously damaged upon receipt, we will offer you a replacement or a refund, based on your preference and availability.

Change of Mind or Incorrect Purchases

We understand that sometimes you may have a change of heart or make an incorrect purchase. However, we do not offer refunds or exchanges for these reasons. Please double-check your order before finalizing your purchase to ensure it meets your needs.

Additional Information

• All claims must be made within 48 hours of receiving your order.
• Refunds and replacements are only issued for Rhizomes that are found to be seriously damaged upon receipt, and not for minor cosmetic issues.
• Shipping costs are non-refundable unless the return is due to our error.

We appreciate your understanding and cooperation. Our goal is to ensure you have a positive experience with our plants and service. If you have any questions or concerns, please do not hesitate to contact us.

Happy planting!